Privacy Policy

FinanceIQ Hub is strongly committed to protecting privacy and providing a safe online experience for all of our users and customers. Our Privacy Policy provides insight in the terms and conditions with regard to the collection and use of personal information. This discloses what information FinanceIQ Hub gathers, how we use it, how to correct or change it, the rights afforded to users under certain data protections laws, and what steps FinanceIQ Hub takes to safeguard personal information.

FinanceIQ Hub appreciating the trust of its customers and realizing the importance of ensuring the confidentiality and security of Personal information as well as Information posted by Customers on the Website in the execution of the Rules enacts this Policy to determine the order of performing operations with confidential data of the Parties when using the Website. Knowing this Policy before using the Services provided is mandatory for all users and customers.

FinanceIQ Hub data protection framework

Based on the principles of the General Data Protection Regulation (GDPR), the FinanceIQ Hub data protection framework addresses the issues raised by modern data management tools and systems. FinanceIQ Hub applies a common set of personal data management principles to all FinanceIQ Hub member firms, providing a methodology for processing personal data in compliance with GDPR, local privacy laws and professional standards, as well as FinanceIQ Hub member firm internal policies. The FinanceIQ Hub data protection framework is based on the following principles:

• Protect personal data using appropriate physical, technical and organizational security measures. These measures are designed to facilitate compliance with data protection requirements by design and by default.

• Process, store and disclose personal data only for legitimate business purposes.

• Verify contracts with third-party processors require that data is managed in accordance with the same standards FinanceIQ Hub teams implement across the enterprise. Contracts with third-party processors contain terms that confirm data is managed in accordance with FinanceIQ Hub standards.

• Give additional attention and care to sensitive personal data.

• Implement identified appropriate measures to keep personal data accurate, complete, current, adequate and reliable.

• Retain personal data in a form that permits identification for as long as necessary.

• Where applicable, we notify individuals with whom FinanceIQ Hub member firms engage, advising them of the purpose for which FinanceIQ Hub processes their personal data.

What information do we collect?

Our website can be accessed without giving us any personal information. The information we collect through cookies can be found in our Cookie Policy.

We collect usage data automatically when users use the platform. Usage data may include information such as a device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that have been visited, the time and date of the visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When users access our platform by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device they use, the mobile device unique ID, the IP address of the mobile device, the mobile operating system, the type of mobile internet browser, unique device identifiers and other diagnostic data.

Alongside website diagnostic data, we may receive personal information through a number of means, including:

Contact Form

Our contact form will indicate what information is required and what information (if any) is optional. The information we request and store is: Name, Email, Phone, Company Name, and Request Information.

We will collect the information that we think is reasonably necessary to the inquiry or that is otherwise related to the communication. We will collect and retain such information in accordance with the purposes users provided it, and with our legitimate business interests.

Blog

Users of FinanceIQ Hub may opt to receive email updates and newsletters through our Newsletter Form. We collect your email address, the information is collected and stored by a third party.

E-Mails

Partners and other users of FinanceIQ Hub’s platform and services provide us with their email. Generally, this information includes name, email and other information specific to the purpose of the contact. We use and collect this information to provide our partners and other users with the most efficient, enhanced, and personalized service.

We will collect and retain such information in accordance with the purpose’s users provided it, and with our legitimate business interests.

Customers and Partners

We may collect and process the following categories of personal information concerning our customers, vendors, suppliers, and similar business contacts: name, contact details, job title, bank account details, and business correspondence and communications. We process this information to facilitate routine and common business practices, such as those related to sales orders and management, membership services, promotion and quotation submitting, warranty management, credit collection, compliance with legal requirements, tax and accounting purposes, and defense or promotion of our interests and claims.

Who provides us with data and other information?

Most often, we collect data and information directly from the individual who engages with FinanceIQ Hub, such as users of the platform, customers or partners, or users who submit inquiries to FinanceIQ Hub.

In certain circumstances, we receive personal information on individuals from third-party sources, such as from social media and other online websites.

What do we do with data?

Generally, FinanceIQ Hub uses the information users provide to fulfill requests and improve our products. We use personal information so that we may display or send custom, personalized content to our website visitors and send newsletters, mail, emails, features, surveys, or other updates to our users.

We may also use information to provide personalized services to our Customers. As part of the services provided, we may request additional information from the Customer.

A user may, at any time, opt out of receiving such information. We also use collected information to evaluate and administer our products and services, and respond to any problems that may arise (such as delivery issues or difficulties in navigating our sites or accessing certain features), as well as to gauge user trends to determine what products and services are most popular with users. 

How do we share personal information?

Any personal information that is provided to FinanceIQ Hub is made available to its technical agents, service providers, and partners who make our websites and our products and services available to users. We use affiliated and unaffiliated service providers all over the world (including web servers, cloud storage systems, email services, content support teams, advertising partners, and others) to help us deliver our service and run our business.

These companies are authorized to use personal information only as necessary to provide the required services to us and we do not sell or rent the personal information of users to another business or a third party.

Notwithstanding, we may disclose information to third parties in the following circumstances:

Required Disclosures: We may be required to disclose personal information with courts, tribunals, and opposing or other related parties to such proceedings and their professional advisors, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

Legal Compliance: We may disclose personal information with any third party when we believe disclosure is necessary to comply with the law or to protect the rights, interests, property, or safety of FinanceIQ Hub. We reserve the right to investigate any fraudulent or other activities involving FinanceIQ Hub’s property or interests and to disclose any information reasonably necessary for any of these purposes, including to law enforcement or regulatory authorities.

Financial Transaction: We may disclose your personal information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FinanceIQ Hub’s business or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your personal information held by FinanceIQ Hub is among the assets transferred.

FinanceIQ Hub does not, at any time, share personal information with a third party with whom we know or have reason to believe uses the personal information to undertake independent direct marketing.

How do we use cookies and tracking technologies?

This Cookie Policy explains when and for what purpose cookies may be sent to visitors to the Website. Cookies are text-only data that a website transmits for the purpose of saving information to a user’s hard drive or other Internet-connected device. Cookies enable the Website to remember important information that makes the user’s experience more convenient. A cookie will typically contain the name of the domain to which it refers, the expiry date, and a randomly assigned unique number or other value. Some cookies will be used on the Website whether or not you are logged in to your account.

Session cookies are temporary and will remain in the cookie file of your browser until you leave the Website. Permanent cookies remain in the browser of your computer for a much longer period (the length of this period depends on the expiry date of the specific cookies). We use session cookies to keep track of the total number of visitors to our Website. We may also use cookies to remember your computer and to personalize the Website for you the next time you visit. In such cases, we may associate your Personal Information with the cookies.

Uses of cookies

We use cookies, web beacons and other similar technologies, including from our third-party partners such as Google and Facebook, to provide performance measurement services, improve the effectiveness of targeted advertising and for marketing purposes. These cookies, web beacons and similar technologies allow us to show you our advertisements on other websites you visit on the internet and thereby make it easier for you to find us. We may also share information about your activities on the Website with third parties (including the operators of third party websites and/or social media sites) for the purpose of displaying targeted advertisements and other personalised content.

We also use these cookies, web beacons and other similar technologies in our targeted advertising program and when displaying other advertisements to find out which advertisements users have seen and how many times they have been shown a particular advertisement. We may also allow those participating in our Website targeting program to use cookies, web beacons and other similar technologies in their advertisements that we display on our Website and on third-party websites to understand how users interact with our advertisements.

Analytics: We use cookies to analyse users’ activities in order to improve the Website. For example, cookies allow us to look at overall performance, such as the average number of searches performed by users. We may analyse this data to understand how to improve the functionality and usability of the Website.

Settings and user preferences: We use cookies to collect certain user information, such as browser type, server, language and country settings, and to store user preferences to make our Website more user-friendly. For example, we may store information in a cookie and to store user preferences to make our Website more user-friendly. For example, we may store information in a cookie about the most recent search queries you have made, so that you can easily retrieve them when you return to our Website or substitute your profile information when you register for an account.

Cookies also prevent you from having to re-enter your account information when you return to our Website. We may also use your IP address to give you the most relevant search results based on your location (city or postcode).

Providing performance measurement services, improving the effectiveness of targeting advertising and marketing: We use cookies, web beacons and other similar technologies, including from our third party partners such as Google and Facebook, to provide performance measurement services, improve the effectiveness of targeted advertising and for marketing purposes. This happens when you visit our Website. These cookies, web beacons and other similar technologies allow us to show you our advertising material on other websites you visit online.

Our third-party advertising partners may also use these technologies to identify your online interests at different times and on different websites in order to show you targeted ads and other content personalized to you.

In addition, we may share information about your activities on the Website with third parties (including the operators of third-party websites) in order to show you targeted advertisements and other content that is personalized for you. We also use cookies to program targeted advertisements on our website. We use cookies, web beacons and other similar technologies, including from third-party partners, in this program and when displaying other advertisements, to find out which ads users have seen, how many times they have been shown a particular ad and on which sites it appears.

You may prohibit the lawful use of your Personal Information for marketing purposes. You may prohibit the collection and use of information to display targeted advertisements in accordance with the Privacy Policy.

Tracking of site-to-site conversions: We use cookies, web beacons and other similar technologies, including from third-party partners, to match user activity with the third-party website from which a user comes to our website or to match user activity that links to the third-party website from our website. Some third-party affiliate websites receive remuneration for the activity of users they refer to our website or, in turn, pass on to us remuneration for the activity of users who are redirected to them. We also use cookies and other technologies to correlate user activity with marketing material that contains a link to our website.

Ensuring security: We use cookies to protect against certain types of cyberattacks.

Testing as well as improving efficiency and usability: We use cookies to provide a consistent interface during A/B testing of certain aspects of our website to improve the products we offer. We also use cookies to improve the effectiveness and reliability of our website.

Preventing fraud and spam: We use cookies when we investigate fraudulent activity. Sometimes we outsource the tracking of cookies and devices to third parties, and sometimes we perform indexing ourselves to identify activities related to specific cookies.

Compliance with requirements: We may use cookies to anonymise the data collected about traffic and activities associated with the use of our website.

Changes to the Cookie Policy

Any changes to this Cookie Policy will take effect on the date of publication on the website. By using the Website or submitting information to us after such changes have been made, you accept the revised Cookie Policy. If we need to use Personal Information collected through the Website in a manner substantially different from that specified at the time of collection, we will notify users by sending an e-mail and/or posting a notice on the relevant website 30 days before such use or otherwise as required by law.

What is our data retention policy?

FinanceIQ Hub retains the personal information of users and other members engaging with FinanceIQ Hub for the time period reasonably necessary to satisfy the purpose for which it was collected or as long as necessary to comply with legal obligations, or for the establishment, exercise or defense of a legal claim, or to resolve disputes.

For our customers, vendors, suppliers, and other business contacts, we retain personal information for the duration needed to complete or facilitate our contract, agreement or engagement, and for a reasonable amount of time thereafter in accordance with our legitimate business needs and functions.

Where is personal information transferred and stored?

Information, including personal data, is processed at FinanceIQ Hub’s operating offices and in any other places where the parties involved in the processing are located. It means that this information of users may be transferred to – and maintained on – computers located outside of their state, province, country or other governmental jurisdiction where the data protection laws may differ than those from their jurisdiction.

Users consent to this Privacy Policy followed by their submission of such information represents Your agreement to that transfer.

How do we protect personal information?

FinanceIQ Hub has implemented commercially reasonable steps to protect the personal information it collects from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the full security of personal information.

In other words, the information provided by users and any other individual or organization that engages with FinanceIQ Hub is at their own risk. We disclaim any liability, and all parties agree to not hold FinanceIQ Hub responsible, for the loss, misuse, or compromise of their personal information.

We require all third parties to respect the security of personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use the personal data of our users for their own purposes and only permit them to process the personal data for specified purposes and in accordance with our instructions.

FinanceIQ Hub has put in place procedures to deal with any suspected personal data breach and will notify users and any applicable regulator of a breach where we are legally required to do so.

Your Responsibilities and Representations

With regard to any personal information that users provide FinanceIQ Hub, regardless of whether that personal information relates to them directly or a third party, users hereby represent and warrant to FinanceIQ Hub that (i) such personal information is accurate and complete, (ii) users have the lawful basis to provide FinanceIQ Hub with such personal information, and (iii) users have provided this privacy notice to, and received consent from, any third party whose personal information they have provided to us.

Survey respondents acknowledge and agree that any and all survey results may be provided, to the extent set forth in this Privacy Policy, to their employer, included in public research, and described in private or public forums, and respondents (or their agents or representatives) will not, under any circumstances, seek to hold FinanceIQ Hub liable for any harm, loss or damages arising from the same.

Your Rights and Privileges

Depending on the jurisdiction in which users reside, users may have the following rights with respect to the personal information FinanceIQ Hub hold about them. If users wish to exercise any of these rights, please contact us.

Changes to Our Privacy Policy

We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that users check the Privacy Policy when they visit our site to be sure they are aware of and understand our current Privacy Policy. Changes to our Privacy Policy are effective when they are posted on this page.